Return and Refund Policy of the Seller

Returns or exchanges of items are accepted within a period of 14 days from the receipt of the item. We offer a 14-day money-back guarantee from the date of delivery. Please adhere to the following conditions:

To request information regarding a return, please contact us at support@evorinas.com within 14 days of receiving your package. Your return must be shipped within 30 days from the date of receipt of the item.

We do not accept returns of goods unless the items have a defect attributable to the seller. In this case, they will be replaced, subject to availability, or refunded, at the buyer's choice.

To be eligible for a return, the item must be unused, properly packaged, and in the same condition as when you received it, without alterations that may affect its resale. It must also be returned in its original packaging.

Gifts obtained as part of an offer are not returnable or exchangeable for cash.

All return shipping costs are the responsibility of the buyer.

The tracking number of the returned package as well as clear photos of the returned package are required once the buyer has shipped the package. Before shipping a return, please photograph the item to keep proof of its condition.

If the buyer fails to receive the ordered package after 3 months, they may contact the seller to find a solution.

Situations in which only partial refunds may be granted (if applicable)

• The item is not in its original condition, is damaged, or has missing parts that are not attributable to the seller.

• The item has been returned more than 14 days after its receipt.

Situations in which the seller cannot issue a refund (if applicable)

• Returns without original packaging and without the required documents will be refused.

• Packages with opened or damaged packaging will not be accepted for return.

• The package is lost during return shipping and the seller never receives the returned package.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also inform you of the approval or rejection of your refund.

If your refund is approved, it will be processed and the amount will be automatically credited to your credit card or according to your original payment method within a specified processing time.

Delay or absence of refund (if applicable)

If you have not yet received your refund, please first check your bank account.

Then contact your credit card company, as it may take some time before the refund is officially credited.

Then contact your bank. A processing time may also be necessary before the refund appears on your account.

If you have taken all these steps and still have not received your refund, please contact us at support@evorinas.com.

Exchanges (if applicable)

We only replace items that are defective or damaged.

If you wish to exchange your item for the same product, please contact us via email at support@evorinas.com.

Shipping

Customers will only be charged once for shipping fees, including in the case of returns. No restocking fee will be charged to the consumer for the return of the product.

Address for refunds and returns:

1942 BROADWAY STREET STE 314C
BOULDER, CO 80302
USA