1. Do I need to create an account to place an order?
No, you can also place an order as a guest. However, creating an account has some advantages:
- Fast checkout process
- Easy access to your order status and history
- Receive information about our new products and special promotions
2. What payment methods do you accept?
We accept payments via PayPal.
3. How secure is my online order?
When you make an online purchase with your credit card, all your information is entered on a web page secured by SSL. Your information is then encrypted via SSL and transmitted directly to our payment provider's network, where your card and transaction are verified, authorized, and approved. Your credit card information is not stored on our servers.
4. Are there any exchange rates?
All our transactions are conducted in euros (EUR). If your credit card uses a different currency, the total amount of your order will be calculated according to the daily exchange rate in effect on the date your card issuer processes the transaction.
5. How do I provide my shipping address?
Our website and service are based in English, so all information you enter must use English characters, including punctuation. If certain characters in your address are not available in English, we recommend using the most similar English characters instead.
6. Can I change my shipping address after placing an order?
Please note that your shipping address cannot be changed once the order has been processed or shipped. We recommend providing your residential address rather than a vacation address, as we cannot know how long customs services in the destination country will hold your package.
7. How long does delivery take and how can I track my package?
Delivery time depends on the shipping option you chose. Once your order is shipped, we will email you your tracking number and the tracking website. We are not responsible for delays caused by customs services in your country.
8. What should I do if items are missing from my order?
If an item is still missing, please contact us immediately at support@evorinas.com.
If you have any further questions, please contact us directly via email at:
support@evorinas.com
